Denny Jones

decarl_jones@yahoo.com

214-329-2094

 

Professional Summary:

·         19 years of experience in Telecommunications Industry as an OSP POTS/mobility communication technician and engineer.

·         Managerial, Supervisory and lead experience troubleshooting network issues for ILEC and CLEC networks.

·         Project management overseeing network equipment installation, testing and implementation.

·        Managed daily scheduling and work assignments for over 20 technicians between two shifts and 7 locations.

·         Remote and hands on troubleshooting of CORE and Mobility network elements.

·        Utilization of Granite Works to build complete circuit path to the Node B (cell site).

·        Create CIQ for script deployment to the BSC for my designs on the AT&T LTE network.

·         Create/Update/Verify circuit builds in WEB XNG/ Granite works; CFA validation with carriers for channel availability and status; Utilized VFO for verification of circuit order status and utilized NETANALYST to verify circuit state and to test. 

·         Worked TEMS, AOTS, WMS and CTS trouble tickets to completion, opened trouble tickets to mobility switch technology engineers utilizing circuit and working on DS3/OCX equipment information retrieved from Granite works database.

·         AT&T CENTEST RTU maintenance, troubleshooting and administration on Core, LNS, mobility and International networks.

·         Supported departments such as MNRC/NRC/MNOC/NOC and CO OSWF with DDS/DSX/OCX Circuit Hierarchy testing issues for Alcatel 16XX series, TELLABS TITAN 5500.

·         Test and turn up circuits with NOC and switch for GSM, CDMA equipment remote and on-site.

·         DACS links monitoring and Supervision tests to determine or change circuit status (IS, OOS, CADN, and DSBLD etc.)

·         Switch translations and trunk testing.

·         Excellent organizational skills with the ability to multi-task in fast paced environment and prioritize deadlines.

Education:

Associate Degree in Applied Science, Aug 1990

Video Technology/ Computer Engineering Technology

(Prepping) PMP Certification – Currently in Doulos certification Training

 

Skills:

·         GSM, UMTS, LTE

·         CTS, AOTS, TEMS, WMS

·         ASR Order Tracking

·         ILEC, CLEC

·         DSX/OCX Circuit Hierarchy, SONET, SDH

·         Granite Works / Web XNG, AT&T TIRKS and WFA systems

·         MS Office (Word, Excel, Outlook, Project), HP Open View, Exceed

·         SMS, ProComm, Net Analyst, Fujitsu Netsmart 1500

·         Alcatel, Tellabs, JDSU CENTEST, Flashwave 9500, Calix, Juniper, Cisco

·         Project Management, Project Coordinating, Resource Management

Experience:

 

Fujitsu/ Apex Systems, Richardson, TX                                                                                                 July 2013 – Current                                                                            

Inventory Management Circuit Design Engineer (IMCDE)

·         Responsible for graphical and written representation of FNC’s internal infrastructure and customer networks. 

·         Responsible for constructing accurate physical, logical, and virtual topologies for Optical Transport/ Data system networks. (SONET, WDM, COE, routers, switches, firewalls, and servers)

·         Create and maintain accurate records of all network and device components. 

·         Perform circuit Moves, Add and Changes as necessary to update and maintain the NOC’s circuit and device database.

·         Project management methodologies for change control process of onboarding and the tracking of provisioned services.

 

Glow Networks, Richardson, TX              Jun 2013 – July 2013

RF Engineer PM/ Coordinator

·         Drive Test/Border Testing and E911 Re-home resource coordinator.

·         Manage 6 project teams in 2 regional US areas.

·         On-boarding/off-boarding resources.

·         Manage performance, competence development.

·         Identify and analyse risks and opportunities.

·         Plan and implement risk response actions.

·         Ensure risks actively monitored and managed and risk management plan updated.

·         Monitor & control the project targets.

·         Time, cost, scope and quality management for review and operational reports.

 

(Non-Telecom Related) Self Employed, Cedar Hill, TX              Jun 2012 – Jun 2013

Video Production/ Author

 

AXCENT Networks, Plano, TX              Jan 2011 - Jun 2012

Circuit Design and OSP Engineer

·        Utilization of Granite Works to build complete circuit path to the Node B (cell site).

·        Utilization of AT&T Trunks Integrated Record Keeping System (TIRKS) for updating Design Layout Record (DLR)

·         Create CIQ for script deployment to the BSC.

·         Verified circuit builds and updates in WEB XNG/ Granite Works; CFA validation with the various carriers for channel availability and status.

·         Utilized VFO for verification of circuit order status and utilized NETANALYST to verify circuit real time status and to test. 

·         ASR order processing and tracking.

·         Responsible for taking plant from a wire centre to a distribution point or destination point.

·         Implementing distribution point design in strategic locations to feed a determined distribution area.

 

Pinnacle Resource/AT&T, Dallas, TX (Contract)              Oct 2008 – Oct 2010

Level III Transport Engineer Support/SME

·         Worked TEMS, AOTS, WMS and CTS trouble tickets to completion, opened trouble tickets to mobility switch technology engineers utilizing circuit and working on DS3/OCX equipment information retrieved from Granite works database.

·         Responsible for CENTEST Remote Test Unit maintenance and administration for Core, LNS, mobility and International.

·         Supported departments such as MNRC/NRC/MNOC/NOC and CO OSWF with DDS/DSX/OCX Circuit Hierarchy testing issues for Alcatel 16XX series, TELLABS TITAN 5500.

·         Trunk translations, verification and testing for call quality issues for core and LNS updated in TIRKS and

·         Performed Net analyst client, server and CENTEST software troubleshooting.

·         Loopback and pattern circuit testing to the NIU and CSU/DSU utilizing Net Analyst GUI client.

·         Performed remote access using telnet and ProComm for RF equipment provisioning verification.

·         Wrote maintenance job aids for support staff and at the same time provided necessary data for reports created or updated from information from test access failures.

·         Project Manager for field and switch personnel ensuring proper installation and testing of switch equipment.

 

Aerotek/ Sprint PCS, Dallas, TX (Contract)              Jul 2007 – Jul 2008

Central Office (Switch) Transport Engineer

·        Responsible for DC power runs terminations and fuse assignments in working on DS3/OCX equipment and performed BDFB.

·         Performed troubleshooting of issues between NIU to CSU/DSU; circuit testing on DDS/DSX/OCX circuit hierarchy.

·         Project Manager for all vendor performed installations in the Reading central office.

·         Test and turn up circuits with Test Ops for GSM, CDMA equipment.

·         Hands on Agilent Transmission testing of SONET Network SDH & Man ring equipment on Cisco ONS 15454.

·         DACS monitor and Supervision tests and determine and change circuit status (IS, OOS, CADN, and DSBLD etc.). As well as 5ESS Switch translations and trunk testing.

 

TCML/ CSC, Dallas, TX               Nov 2006 – Jul 2007

Bell Helicopter – Interim PM/ Project Coordinator

·         Managed daily activity for over 20 resources between two shifts and 7 locations.

·         Managed the resources hours to collate with scheduling number of assets to be allocated per location for refresh; also wrote and implemented procedures for daily workflow and data migration to be followed.

·         Resource assignment per assets for locations and inventory control for deployments and return of surplus.

·         Duties included third level support for Lead Technicians and end-user.

·         Coordinated between organizations and various departments on technical needs/issues addressed prior to the refresh of asset.

·         Daily status reports to executive management via Excel spread sheets and power point presentations.

 

ZYCRON/ IBM, Dallas, TX (Contract)              Sep 2005 – Nov 2006

Audit Team Supervisor

·        Audited and documented facility network equipment for HCA Medical City managed facilities throughout Texas.

·         Perform switch connections for assets deployed on Cisco Catalyst 6513 switch change over and integration.

·         Resolved network issues encountered during equipment deployment.

·         SMS software pushes to the newly deployed assets.

 

 

 

 

 

 

 

Butler Telecom/ VERIZON, Dallas, TX (Contract)              May 2005 – Aug 2005

FIOS Fibre Technician Mentor

·         Educated fibre technicians on the Verizon network infrastructure.

·         Field training and on-hand support for technicians on the Access MAX ONT 610x and the configurations for the VDI-604 and the HG speed 2.4 GHz wireless router.

·         Evaluated and demonstrated better procedure to technician’s for increased productivity to meet work load. Coordinated work between organization by assisting the management in evaluation of technicians and plant to better meet customers and Verizon’s need for efficient fibre services.

 

Mountain LTD (Contract)              Jul 2003 – Apr 2005

Wal-Mart Rollout - Network Technician (Multiple cities, California)

·        Fibre communication servicing and replacement, head to head testing at the smart jack and channel bank for DSX and OCX issues; Cross-Connect and Test and Turn up circuits of network equipment.

·         Administrator for user profiles and privileges in Win 2000/NT, Terminal Server and Exchange for LAN/WAN. Cisco Firewall monitoring, administration and configuration.

·         Performed data warehousing for Manage 2000 and Lotus Database as well as remote access to internal assets for trouble shooting.

 

SBC- Network Technician (Dallas, Texas)

·         Servicing of Residential and Business DSL customer’s term end issues;

·         Multi–task working field maintenance tickets when required to resolve existing VODSL trouble tickets while performing troubleshooting fibre-optic lines to the curb using Sunrise signal and line test set.

·         Check configurations on the Cayman ADSL broadband gateway and the ATM switch transmission.

 

Telvista, Plano, TX              Oct 2002 – Jun 2003

QuickBooks Software Support Engineer

·         Resolved DAT damage and networking database issues.

·         Provided troubleshooting assistance with processes and accounting functions in software of all operating systems.

·         Assisted customers with inner office network issues with connectivity and data transferring.

·         Remote access to customer’s equipment for manual recovery and software inspection. 

·         As Verizon Online DSL Technical Support, assisted customers with installation of product software and upgrades performed troubleshooting PC issue that would cause connectivity issues.

·         Performed trouble shooting of computer devices and routers LAN/WAN configurations.

·         Coordinated work between Operations and the NOC

·         Worked with TACC on details of the job and verifying equipment that will be used.

 

Allegiance Telecom, Dallas, TX              Mar 2001 – Jul 2002

NOCC/ NRC Transport Engineer

·        Troubleshoot LUCENT 5ESS Switch translation issues and perform trunk testing described in trouble tickets to completion in NOCC environment.

·         Monitored network with analogue and digital point-to-point and multi-drop tail circuits including diagnosis, resolution of errors; initial diagnosis of issues related to call processing of International/Domestic routing including E911.

·         Coordinating and multitasking work between organizations by working with Operations for field and switch test and turn ups.

 

IONEX Telecom, Dallas, TX              Aug 1998 – Mar 2001

Network Engineer Tier III/ Supervisor

·        SS7 Performance Metrics monitoring of traffic patterns.

·        SNMP traps setup for alarms in HP Open View on Exceed Hummingbird platform.

·         DACS Facility Test and Turn up circuits and cutover development.

·         Switch translations provisioning and trunk testing when necessary to resolve transport issues.

·         Performed operations diagnosis of CSU/DSU, DSX/OCX Circuit Hierarchy, Fibre MUX, and Smart Jacks in switch room.

·         Worked with Carriers to resolve issues related to VOIP service failures and backhaul services.

·         Troubleshooting of Lucent 5E Switch, Lucent CBX-500 ATM Switch, Lucent Stinger DSLAM, Tellabs Titan 5500 DACS using TL1 Command Line Interface via ProComm.

·         Created work flow charts, documented issue dates, times and causes from network tickets.

·         Gathered/Monitored performance metrics related to the Network customer bandwidth usage.